Items where Author is "Susanti, Felly"

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Thesis

Susanti, Felly and Sunaryo (2008) Analisis harapan dan persepsi karyawan sebagai internal customer terhadap kinerja manajerial Starbucks Coffee Plaza Tunjungan Surabaya berdasarkan pada dimensi SERV*OR. Other thesis, Petra Christian University.

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