Items where Author is "Utomo, Hartono"

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Thesis

Utomo, Hartono and Darmokusumo, Bagus Permadi (2005) Analisa faktor-faktor dari bauran pemasaran dan kualitas pelayanan yang mempengaruhi kepuasan pelanggan di PT Bear Book Store (ditinjau dari penerapan viral marketing). Other thesis, Petra Christian University.

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