CAN SHARING KNOWLEDGE as an ORGANIZATION CULTURE ACCELERATE ENTERPRISE RESOURCE PLANNING IMPLEMENTATION

Tarigan, Zeplin Jiwa Husada (2009) CAN SHARING KNOWLEDGE as an ORGANIZATION CULTURE ACCELERATE ENTERPRISE RESOURCE PLANNING IMPLEMENTATION. In: Proceeding, International Seminar on Industrial Engineering and Management, December 10th-11th, 2009, Bali.

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Abstract

ERP system is a technology to coordinate and integrate information system in a company and inter-companies on business processes area. It is used by word class manufactures to increase their performance. From many research results, there were found that ERP implementation can improve enterprise performance quickly but some of them say’s the enterprise was fail. ERP system is a complex and expensive system, so in implementation is needed a tool which is capable to change company organization culture. To accelerate implementation of ERP, many research found organization culture for accelerate sharing knowledge have impact to accelerate implementation ERP with components i.e. key user affectivity team, commitment of top management, end user competency, vendor knowledge and consultant experience is needed. According to a survey which was conducted by means of interviews and questionnaires to 43 manufacturing industry practitioners in this research, it is found that in the preparation for an enterprise to implement ERP, knowledge sharing as an organization culture is a requirement from end user satisfaction and vendor & consultant experience are significant, even without the effective key users. Commitment top management directly impact to effective key user and end user satisfaction. An effective team of key users is able to give end user satisfaction. Key words: ERP implementation, management commitment, knowledge sharing, key user, end user satisfaction

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