HERMANSYAH, ROCKY and Sutanto, Eddy Madiono (2012) ANALISIS EFEKTIVITAS CUSTOMER DELIGHT PROGRAM TERHADAP MOTIVASI KERJA KARYAWAN DI SHANGRI-LA HOTEL SURABAYA. JURNAL MANAJEMEN TEORI TERAPAN, 5 (2). ISSN 1979 3650
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Abstract
This research was taken place at Shangri-La Hotel Surabaya, an international management hotel. The population of research were 600 respondents. The purpose of this research was to understand the effectiveness of Customer Delight Program and employees work motivation of Shangri-La Hotel Surabaya. The analysis technique used quantitative analysis. The result of research showed that there was a relationship between Customer Delight Program and employees work motivation Shangri-La Hotel Surabaya.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | customer delight program, employees work motivation, shangri-la hotel surabaya, organizational effectiveness |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Faculty of Economic > Business Management Program |
| Depositing User: | Admin |
| Date Deposited: | 20 Jan 2013 03:52 |
| Last Modified: | 23 Nov 2018 13:09 |
| URI: | https://repository.petra.ac.id/id/eprint/16411 |
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