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Perceived Usage of E-Wallet among the Y Generation in Surabaya Based on Technology Acceptance Model

Pertiwi, Dewi and Suprapto, Widjojo and PRATAMA, ERIC (2020) Perceived Usage of E-Wallet among the Y Generation in Surabaya Based on Technology Acceptance Model. Jurnal Teknik Industri, Vol 22 (No 1 (). pp. 17-24. ISSN ISSN 1411-2485 print / ISSN 2087-7439 online

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      Abstract

      Although the government of Indonesia is building the cashless society, the number of e-wallet users are increasing slowly. E-wallet is becoming a common instrument of payments, to replace the paper-based instruments to server-based electronic money. This research aims to investigate the perceived usage of the Y Generations on e-wallet based on Technological Acceptance Model (TAM) which is a powerful model to describe single approval to the usage of a new information technology system. As a quantitative research, the data analysis is using the Partial Least Square (PLS) with the SmartPLS 3.0 software. The results show that perceived usefulness and perceived ease of use have significant positive impacts on behavioural intention to use. The behavioural intention to use brings a significant positive impact on perceived usage. However, a direct result from perceived usefulness to perceived usage shows a negative and no significant impact, meanwhile an unintended consequence from perceived usefulness to perceived usage through behavioural intention to use shows a significant positive impact. Finally, a direct effect from perceived ease of use to perceived usage shows a lower t-statistic value than an indirect effect from perceived ease of use to perceived usage through behavioural intention.

      Item Type: Article
      Uncontrolled Keywords: The Y generation, technological acceptance model, perceived usefulness, perceived ease of use, behavioural intention to use, perceived usage.
      Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
      Divisions: Faculty of Economic > Business Management Program
      Depositing User: Admin
      Date Deposited: 01 Jun 2020 23:17
      Last Modified: 16 Sep 2020 17:24
      URI: https://repository.petra.ac.id/id/eprint/18878

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