Human Capital Issues and Challenges in the Hotel Industry: The Case of Indonesia

The paper investigates the major human-related issues and challenges encountered by Indonesias hotel industry. The root causes are examined in search of prospective solutions as a response to the concerns that have been identified. The qualitative data were obtained through a series of in-depth semi-structured interviews. The findings identified recruitment, strong competition, employee issues, retention, government regulation, and local community as the top current issues and challenges being confronted by the Indonesian hotel industry. Such concerns are likely to continue into the future. Foreign workers and training issues are emerging challenges because of the entrance of ASEAN Economic Community (AEC).