Is Lombok Really Perceived as Halal Tourism Destination? A Study of Tourist Satisfaction and Loyalty

CAHYONO, NATHANAEL ADI and Wijaya, Serli and Widjaja, Deborah Christine (2021) Is Lombok Really Perceived as Halal Tourism Destination? A Study of Tourist Satisfaction and Loyalty. [UNSPECIFIED]

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Abstract

Indonesia could take advantage of being the largest Muslim country in the world by creating an attractive value
proposition as a halal tourism destination. This study aims to determine the effect of how the Islamic attributes of estimation is
perceived by Muslim travellers and how such a perception influenced tourist satisfaction and destination loyalty. Lombok was
selected as a study object since its appointment as Indonesia�s halal tourism destination. A survey was completed to 130
respondents who had visited Lombok. Using a structural equation modelling, the main results indicated that: 1) worship
facilities; 2) halalness; 3) alcohol and gambling free; and 4) general Islamic morality, as four formative dimensions of Islamic
attributes of destination. These four sub-dimensions were perceived as underlying factors to affect tourist satisfaction and
destination loyalty. Tourist satisfaction plays as a full mediating variable of how Islamic attributes of destination influenced
tourists� destination loyalty. These findings advance our understanding of how Moslem domestic tourists perceived the
provision of Islamic attributes in a halal tourism destination and how it could trigger their behavioural intention in the future.

Item Type: UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Graduate Program > Economic Management
Depositing User: Admin
Date Deposited: 11 May 2021 07:30
Last Modified: 23 Sep 2021 21:03
URI: https://repository.petra.ac.id/id/eprint/19312

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