I HAVE CHOSEN YOU AMONG THE OTHERS!: THE IMPACT OF LEADER-MEMBER EXCHANGE, PERCEIVED SUPERVISOR SUPPORT AND ORGRANIZATIONAL CITIZENSHIP BEHAVIOR IN ENHANCING SUBORDINATES’ PERFORMANCE IN HOSPITALITY INDUSTRY

Covid-19 pandemic, which has occured for more than a year
has had a bad impact on companies in Indonesia. This kind of condition
urges superiors from the hospitality industry to immediately take some
strategic steps to save their companies in order to survive. In such a
situation, superiors are forced to select subordinates who should be
retained or have to be released to reduce companies’ burden. For
subordinates who are still retained by their superiors, it is due to good
judgment from the superior so that these subordinates are still
considered worthy enough of being retained and it is also hoped that
the superior’s decision is correct by ensuring that these subordinates
could show better working results. This study is conducted to add an
empirical contribution to examine the role of LMX on PSS and OCB in
improving subordinates’ performance, specifically in Indonesian
context during Covid-19 pandemic. The data is collected from 264
respondents who work in the hospitality industry in East Java and Bali
provinces, Indonesia. The results show that LMX has a positive and
significant effect on OCB; LMX has a positive and significant effect on
PSS; and PSS has a positive and significant effect on OCB; and finally
OCB has a positive and significant effect on subordinates’
performance.