How Structural and Environment Variables Affecting Job Satisfaction of Hotel Employees in Surabaya?

This research focused on structural variables that could be controlled by the company and environment variables
that could not be controlled by the company. These two variables could influence the creation of job satisfaction by
hotel employees in Surabaya. This research was associative causal research using Structural Equation Modeling
(SEM) as a statistical tool with SmartPLS 2.0 as the statistical software. This research used the non-probability
method with convenience sampling technique with employees from four and five star hotels in Surabaya as
the population. The total sample was 100 respondents. This research was conducted from November 2018 to
January 2019. The results of this study show that structural variables have a positive and significant effect on job
satisfaction. Meanwhile, environment variables have a negative and significant effect on job satisfaction.