The Impact of COVID‐19 Pandemic on Commitment and Performance of Academic Support Staff

The article discusses changes in commitment and performance of academic support staff in higher education. Work situations and locations changes due to the COVID-19 pandemic, are suspected to affect the commitment of academic support staff, both affective, normative, and continual commitments, which in turn can affect their performance in serving academic units. The research was conducted by collecting data using a purposive sampling. Analysis of differences in commitment and performance of academic support staff based on differences in gender, position, and proportion of telework (between work from home and work from office), tested with One-Way Anova and effect analysis from commitment to employee performance was tested using Structural Equation Model. The results of the research show that female staff with positions as division heads who work from home, are more loyal to institutions, have higher improvement efforts, and perform better work efficiency than male staff. Furthermore, continual commitment, which is measured in staff readiness to learn the online system, take initiative in conditions of social restriction, and improvement efforts, has the strongest impact on employee performance.